Here you will find the answers all around the topic of delivery and returns of Vorwerk Products. Those rules are related to goods and services purchased from Vorwerk. If you have some more questions, do not hesitate to contact us under (phone address and Contact form)
Does Vorwerk charges for delivery?
The following rules apply for delivery charges, whether you order via the online store, a customer advisor or a sales representative:
- Orders up to a value of EUR 29.99 will incur a delivery charge of EUR 4.00. This is to cover the order’s packing and shipping costs as well as the logistics overheads.
- For orders worth over EUR 30.00, Vorwerk will cover these costs, so delivery will be free.
There are no delivery charges for purchases made in a Vorwerk store. Delivery charges only have to be paid for goods ordered from Vorwerk which are then delivered directly to you.
If you order for express delivery, it will cost EUR 14.00. You will not be charged any additional delivery costs.
I would like to return some products to Vorwerk
Please note that you cannot use this returns label for partial returns. For more information, please contact customer service.
1 CONTACT CUSTOMER SERVICE
Please have your order confirmation number ready.
2 REQUEST RETURNS LABEL
Important: The label should be used for DHL returns only.
3 PREPARE PACKAGE FOR DISPATCH
4 SEND APPLIANCE
Send the package via your local DHL store to:
PLACEHOLDER ADDRESS “
Will the delivery charge be refunded if I any purchased goods?
You have the right to cancel your order and if you return a product worth up to EUR 29.99, we will refund the delivery charge of EUR 4.00 to you.
If the order value of up to EUR 29.99 is made up of several items, then the delivery charge will only be refunded if you return the whole order, i.e. all the items that you bought.