To remove food from a locked TM5, please remove the power supply and then try to shake or empty the food out.
You may wish to use the spatula to help you.
Please note that you cannot clean the TM5 under running water.
Afterwards, you can contact Thermomix ® customer service by calling: PLACEHOLDER.
In case of a pick-up delivery, seal the mixing bowl opening as well as you can using tape.