If it should happen that your Vorwerk product is not in order, you have various options: You can use our convenient shipping service, then we will send you a transport package for your device and have it collected from you. In every Vorwerk store you have the possibility to have your device repaired. From there, we will ship your device to our repair service for you. You can also send your Vorwerk product to our repair service yourself. The address is as follows: Vorwerk Germany Foundation & Co. KG repair service Industriestr. 300 42929 Wermelskirchen When sending in a device for repair, a repair order must be printed and filled in.