As a family business, Vorwerk has been committed to environmental protection and sustainable action for many years.
Therefore, our service for you does not end with the delivery of your new Vorwerk product.
You have the option of having your old appliance disposed of by us in a professional and environmentally friendly manner.
How does the disposal of my old appliance at Vorwerk work?
You have bought your new vacuum cleaner in a Vorwerk shop or in our online shop. You can return your old appliance to us free of charge when you purchase a new one by printing out the return label here.
Which devices can I have disposed of by Vorwerk?
Please understand that Vorwerk Kobold can only dispose of devices of the same type and quality. This means that you have ordered a new vacuum cleaner from Vorwerk and can have your old appliance disposed of by Vorwerk.
How high are the costs for this service?
As part of a new purchase, you can download a free return label for your old appliance from our website. Print this label, stick it on the carton in which your new device was delivered and take it to the nearest DHL collection point.
So, you can send your vacuum cleaner back to Vorwerk:
1. print the label yourself
2. make the package ready for dispatch Pack the article in such a way that it cannot be damaged during transport. Attach the return label so that it is clearly visible. If this is a battery-powered device, please check your device for any abnormalities before shipping, as batteries have the potential to develop strong heat if damaged. If the device is in good order externally, you can ship it as described in the shipping instructions. Externally severely damaged devices or devices with leaking rechargeable batteries and batteries/rechargeable batteries cannot be returned in the shop or sent back to us by DHL. Attach a copy of your invoice for the new device to the parcel.
3. send the device Send the goods via a DHL shop in your area: Please note that you cannot use this return label to make partial returns. Please contact our customer service - phone: - or use the contact form.