From 01.03.2021, the Kobold Robot app will no longer be supported. We have upgraded it to create a new, powerful, intuitive app – MyKobold – which is now available to download from the App Store and Play Store. Click the link below to switch to the new app now and continue using all the smart features of your Kobold Robot in a bold, user-friendly interface.

Compatibility requirement for your phone or tablets

The MyKobold app is available for two operating systems: iOS and Android. For iOS we support all versions from 11.2.1. For Android from 6.0.

1. Update your Robot to the latest Firmware version

Please note, if the robot is already connected to the WLAN, do not reset the robot or disconnect it from the Kobold Robot application until you have installed the 4.6.0 update

If you purchased your robot before June 2020 and you are having troubles with getting your robot connected it can be related to the Software version on your robot.

MyKobold app requires following SW versions:

VR300 software version 4.6.0. or newer

VR200 software version 2.1.6. or newer

Here are the links to SW update support: VR200 or VR300

2. Download the new MyKobold app

You may find the MyKobold app on the following links, or if you wish just scan the QR-Code to get directed to the play / app-store.

3. Register in the MyKobold app

You have to complete with a new registration after installing the MyKobold app on your device for the first time. You are not going to be able to log in with the (old) credentials form the Kobold Robot app.

For the registration, you need an active Email address on which you will receive a confirmation code to finish the registration process. Please note to check your spam folder if you do not receive the Email.

4. Import your settings from Kobold Robot app to the MyKobold app

To import your robot into the new MyKobold app we provide you with a convenient feature. This feature is an "Import" feature. The import process of your robot will transfer your information from the Kobold robot app to the MyKobold app. You will then find the saved floor plans, no-go lines, and previous cleaning overviews from the Kobold Robot app in the MyKobold app.

Please note that this process is not reversible. After importing your robots into the MyKobold app, you will no longer have access to your Kobold robot account.

By entering your username and password for the Kobold Robot app and clicking the import button, you agree that all your personal data will be transferred to the MyKobold app. If you have skipped this step, it is not possible to repeat it.

Do I need to create a new account?

Yes, you need to create a new account in the MyKobold app. The import process of your robot will transfer your information from the Kobold robot app to the MyKobold app. You will then find the saved devices, saved floor plans, no-go lines, and previous cleaning overviews in the MyKobold app.

I am trying to register, but I don't receive a confirmation code on my Email.

To complete the registration, you will receive a one-time password on the Email that you entered in the app. You should receive an Email from MyKobold mykobold-service@vorwerk.com. If you do not receive that Email in several minutes after sending the registration form:

- Please check whether the mail is in the SPAM folder of your mailbox.
- Please check if you entered the right Email-address.
- Consider checking your mailbox memory, it may be full.

I have received a confirmation code, but the app does not accept it.

A generated one-time password may be used only once and for a limited time. If the app does not accept the code that you received, consider generating a new one.
If you type the one-time password, keep in mind that the one-time password contains only numbers from 0 to 9 and no spaces.
If you are copying and pasting the one-time password from the email into the app be sure that you are not copying any spaces at the end or front.

Why is there a new app?

In the MyKobold app, you can manage all your Kobold products. We created the app with one basic intention: To make your life easier and to make working with our products even more simple and intuitive. In the app, you can learn all about your own Kobold products, their uses, applications, and most importantly, how to maintain them. So as a Kobold customer, you can enjoy your products for a long time and use them to their full potential.

Why can't I download or see the App?

Vorwerk is constantly developing its products further in order to meet all customer wishes and technical requirements. This also applies to the MyKobold App, which is being updated and improved with additional useful functions. This requires certain technical requirements. If you are unable to download the MyKobold app or it is not displayed in the App Store, it is possible that the operating system of your smartphone does not support the app. The MyKobold app is available for the two operating systems iOS and Android. For iOS we support all versions from 12.0 and for Android from 6.0. We recommend updating your operating system whenever possible.

What happens with my Kobold Robot app data?

Once you transition to the MyKobold app, your data will be transferred to the new app. After we end the support for the Kobold Robot app on 01.03.2021, all the data that was not transferred to the MyKobold app will be irreversible deleted.

To what extent I may control the robot with the new MyKobold app?

Controlling the Robot	VR300	VR200
Running of the VR300 in All Rooms, Spot and Manual Cleaning modes (including sending the robot back to base, if the base location is known to the robot)	✓	✓
Setting Eco on/off for All Rooms mode	✓	✓
Setting Eco on/off, choosing a large spot and 2x for Spot mode	✓	✓
Setting a weekly cleaning plan	✓	✓
Renaming the robot	✓	✓
Find Me (robot makes a sound to make it easier for the user to find the robot at home)	✓
Audio on/off	✓
If a floor plan feature is used: Management (add, rename, delete) of up to three-floor plans. Possibility of setting cleaning zones and no-go lines in the floor plan (up to 50 in total). A zone can be selected for an immediate cleaning or a set cleaning plan can be targeted by selecting a zone	✓

Getting Information from the Robot:	VR300	VR200
Robot status like “I am ready” “I am cleaning”	✓	✓
Push messages in case of successful cleaning and errors	✓	✓
Battery status in percentage	✓
Robot SW version	✓	✓
Robot model	✓	✓
Robot name	✓	✓
Cleaning overview of the last 20 cleaning runs	✓

Maintenance Help	VR300	VR200
Overview of consumables and maintenance items such as filter, brushes, spare dirt bin, power cable etc.	✓	✓
Reminder setting and best practice videos for certain parts like the main brush	✓	✓
Link to the user manual	✓	✓

If you have some more questions regarding the Kobold app, consider to Visit the frequently asked questions we have collected for you.

The Kobold Robot app transitions to be MyKobold app