Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® screen. If you need further support, contact us under UK 0330 6600 834 ROI 01 447 5157. Please identify the code on your Thermomix® TM6 and find it in the list down below.
To perform a factory reset, access Main Menu SETTINGS of your TM6, scroll down until the end of the list, select Reset Factory Settings, and choose Reset.
1000
| Screen Message |
ADVICE |
| No Message, System Code displayed only |
Your Thermomix® is reporting. Let it run its course.
If the message persists, contact customer service. |
1001
| Screen Message |
ADVICE |
| No Message, System Code displayed only |
Your Thermomix® is reporting. Let it run its course.
If the message persists, contact customer service. |
1002
| Screen Message |
ADVICE |
| The battery element of your Thermomix® has reported a failure. Please try to restart the device. If the problem persists please contact customer support. A consequence of a battery failure is restricted access to your recipes in offline mode. |
Please assure that you have a higher than 1.7. firmware version.
If that does not help, please contact customer service. |
1003
| Screen Message |
ADVICE |
| Please contact customer care. The device switches off automatically. Please confirm. |
Please contact customer care. |
1004
| Screen Message |
ADVICE |
| No Message, System Code displayed only |
Your Thermomix® is reporting. Let it run its course.
If the message persists, contact customer service. |
1007
| Screen Message |
ADVICE |
| Cookidoo® connection could not be established. |
Your Thermomix® is reporting. Let it run its course.
If the message persists, contact customer service. |
1008
| Screen Message |
ADVICE |
| Thermomix® switches off. Please confirm and restart. |
Please contact customer care. |
1009
| Screen Message |
ADVICE |
| Thermomix® switches off. Please confirm and restart. |
Please contact customer care. |
1010
| Screen Message |
ADVICE |
| "Do not unplug device" screen |
Contact customer service |
1020
| Screen Message |
ADVICE |
| No Message, System Code displayed only |
You have reached the maximum amount of stored data. Please delete some recipes. |
1100
| Screen Message |
ADVICE |
| Please contact customer care. The device switches off automatically. Please confirm. |
Please contact customer care. |
1101
| Screen Message |
ADVICE |
| The software update failed and the previous version was restored. Please retry after the next reboot. |
Please check that your Internet connection is working or if other users overload the traffic.
If the WiFi connection is unstable, please move your Thermomix® closer to the router.
Check if a new software update is available and perform it. |
1102
| Screen Message |
ADVICE |
| Something went wrong with the software update. The update was unsuccessful. Your Thermomix® will restart with the current software version. |
Please check that your Internet connection is working or if other users overload the traffic.
If the WiFi connection is unstable, please move your Thermomix® closer to the router.
Check if a new software update is available and perform it. |
1200
| Screen Message |
ADVICE |
| Cooking function not available during setup. |
Please do not turn the selector before the set-up is complete.
Restart set-up again. |
1201
| Screen Message |
ADVICE |
| Stop Thermomix® to start the recipe |
Please stop all functions before selecting a recipe. |
1202
| Screen Message |
ADVICE |
| Your Thermomix® restarted due to an internal error. Welcome back! |
Restart your Thermomix®.
If the problem occurs immediately afterward, please contact customer care. |
1203
| Screen Message |
ADVICE |
| Unexpected error. A factory reset of your device is necessary. |
Please contact customer care. |
1204
| Screen Message |
ADVICE |
| Searching for software update is currently not possible as your Thermomix® is busy with other processes. Please try again in a few minutes. |
Please wait until all recipes have synchronized.
Perform the software update afterward. |
1205
| Message à l'écran |
ADVICE |
| Searching for software updates during cooking is not possible. Please stop the cooking process first to search for software updates. |
Please wait until the cooking process has finished. Perform the software update afterward. |
1206
| Screen Message |
ADVICE |
| Resetting your Thermomix® during cooking is not possible. Please stop the cooking process first to reset your Thermomix®. |
Please stop all functions and perform a factory reset. |
1207
| Screen Message |
ADVICE |
| Please contact customer care. The device switches off automatically. Please confirm. |
Please check that your Internet connection is working or if other users overload the traffic.
If the WiFi connection is unstable, please move your Thermomix® closer to the router.
Check if a new software update is available and perform it. |
1300
| Screen Message |
ADVICE |
| Something went wrong during the setup process. Your Thermomix® will have to be restarted and setup will need to be repeated. |
Please check that your Internet connection is working or if other users overload the traffic.
If the WiFi connection is unstable, please move your Thermomix® closer to the router.
Check if a new software update is available and perform it. |
1600
| Screen Message |
ADVICE |
| The database for the pinyin keyboard is broken. Please contact Customer Care. |
Please reset the device and try once again.
If the error persists, please contact customer care.
|
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