Sometimes your Thermomix Friend® needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® screen. If you need further support, contact customer services on UK 0330 6600 834/ ROI 01 447 5157.
Please identify the code on your Thermomix Friend® and find it in the list down below
23
Please clean the pins of the bowl, put the mixing bowl back in place, and restart the appliance.
If the code persists:
- Check with another bowl on the Thermomix Friend®
- Check the bowls on the Thermomix®
25
Check whether the motor is blocked and reduce the food load if necessary.
- please try with fewer ingredients, perform the knife test procedures
29
Confirm the error message by pressing the selector switch and wait until the motor has cooled down. Restart the appliance.
Please test out after cooling:
- Test with fewer ingredients, carry out the knife test procedures
33
Confirm the error message by pressing the selector and restart the device. Contact customer service on UK 0330 6600 834/ ROI 01 447 5157 if this error message occurs repeatedly.
37
Confirm the error message by pressing the selector switch and restart the machine.
- Please restart the device.
If the error appears once again after restarting, please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
38
Confirm the error message by pressing the selector switch and restart the machine.
- Please restart the device.
If the error appears once again after restarting, please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
52
Please clean and dry the 5 pins under the bowl, put the bowl back in place, and restart the appliance.
If the bowl contains very cold or frozen food or was kept in the refrigerator and placed directly on the appliance, please empty the bowl, and rinse it with hot water. You can then refill the bowl and continue the recipe immediately. If the problem does persist, please try:
- Check with food at room temperature
- Check with another bowl
- Check the bowls on the Thermomix®
Please do not insert cotton swabs into the pin's contact seal as the cotton may stick there.
69
Confirm the error message by pressing the selector switch and wait until the bowl has cooled down. Restart the appliance. If the problem does persist, please try:
- Check with food at room temperature
- Check with another bowl
- Check the bowls on the Thermomix®
72
Please contact the customer service on UK 0330 6600 834/ ROI 01 447 5157
140
Bowl detection problem (The missing bowl icon is displayed)
- Check if the bowl is inserted
- Check with another bowl
- Check the bowl on the Thermomix®
151
Confirm the error message by pressing the selector switch and restart the machine.
- If the error persists immediately after, contact customer service on UK 0330 6600 834/ ROI 01 447 5157
371
Confirm the error message by pressing the selector switch and restart the machine.
- If the error persists, contact customer service under on UK 0330 6600 834/ ROI 01 447 5157
387
Please check the bowl model and the switch under the Thermomix Friend.
- Check the position of the switch under the base and change the choice if necessary.
- Check if the bow is correctly placed on the base.
- Check with another bowl
- Check the bowl on the Thermomix®
853
The Thermomix Friend® firmware update failed.
- Restart the Thermomix friend and TM6 and try again.
- If you are using the app restart the Thermomix friend and the smartphone, ensure that the Bluetooth ® is on and try again.
- If the problem does persist, please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
854
The Thermomix Friend® firmware update failed.
- Restart the Thermomix friend and TM6 and try again.
- If you are using the app restart the Thermomix friend and the smartphone, ensure that the Bluetooth ® is on and try again.
- If the problem does persist, please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
858
Confirm the error message by pressing the selector switch and restart the machine.
Restart the device If the code persists, please contact customer services on UK 0330 6600 834/ ROI 01 447 5157
859
Confirm the error message by pressing the selector switch and restart the machine.
Restart the device If the code persists, please contact customer services on UK 0330 6600 834/ ROI 01 447 5157
861
Confirm the error message by pressing the selector switch and restart the machine.
Restart the device If the code persists, please contact customer services on UK 0330 6600 834/ ROI 01 447 5157
860
Confirm the error message by pressing the selector switch and wait until the motor has cooled down. Restart the appliance
862
The Bluetooth® module is not recognized.
Confirm the error message by pressing the selector switch. This error only affects the connectivity of the device. The normal cooking function is not affected.
Please restart both the Thermomix TM6 and the Friend and try again if the error appears again contact customer service on UK 0330 6600 834/ ROI 01 447 5157
863
Restart the device, if the code persists please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
C865
Restart the device, if the code persists please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
C864
Confirm the error message by pressing the selector switch and insert the bowl correctly.
- Please check if the bowl is inserted correctly.
- Restart the device.
- If the error message persists please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
866
Confirm the error message by pressing the selector switch and insert the bowl correctly.
- Please check if the bowl is inserted correctly.
- Restart the device.
- If the error message persists please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
867
Confirm the error message by pressing the selector switch and insert the bowl correctly.
- Please check if the bowl is inserted correctly.
- Restart the device.
- If the error message persists please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
868
Confirm the error message by pressing the selector switch and insert the bowl correctly.
- Please check if the bowl is inserted correctly.
- Restart the device.
- If the error message persists please contact customer service on UK 0330 6600 834/ ROI 01 447 5157
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