Troubleshooting & Bug fixes Thermomix®

• My Thermomix ® TM31 is showing a system message

  System messages occasionally appear on the display of the Thermomix ® TM5. This does not mean that your appliance is faulty. These are usually recommendations for action which you can recognize in ...

• The knife in my Thermomix ® TM31 is broken

  When the Thermomix ® TM31 becomes overloaded, it can cause damage to the bearing and therefore also break the knife. This is one of various safety features on the Thermomix ® TM31, which is there t...

• My Thermomix ® TM31 display says “OPEN”, what do I do?

  If your Thermomix ® TM31 displays the error message “OPEN”, please turn the speed selector back to its starting position (lid open). Then put the mixing bowl lid on correctly and restart the applia...

• The cover seal on my Thermomix ® TM31 is loose

  If the cover seal on your Thermomix ® TM31 falls out, push it firmly into the cover until you hear it snap in.

• My Thermomix ® TM31 is heating too slowly

  If it appears that your Thermomix ® TM31 is heating too slowly, it could be that the contact pins on the underneath of the mixing bowl are not in good condition. In this case, please check the cont...

• The temperature display on my Thermomix ® TM31 is flashing

  The display of the current temperature in degrees will flash until the preset temperature is reached by your Thermomix ® appliance. Once the relevant temperature is reached, the display will remain...

• My Thermomix ® TM31 is displaying a temperature, even though I didn’t preselect anything

  If your Thermomix ® is displaying a temperature, even though you haven’t switched the heat on, this may be because there is hot food in the mixing bowl or because you have taken the bowl straight o...

• The ingredients in my Thermomix ® TM31 mixing bowl aren’t warming up?

  If the ingredients in the mixing bowl aren’t warming up, please check that you have preset a temperature and time? If these haven’t been selected, then the heating of the Thermomix ® won’t start. T...

• The knife in my Thermomix ® TM31 is squeaking

  Sometimes on a new appliance, the knife may squeak to begin with. This will subside with time and with regular use of the Thermomix ®. If the squeak appears after prolonged use and actually gets lo...

• The knife in my Thermomix ® TM31 isn’t turning

  If the knife isn’t turning, it is often because there are too many ingredients in the bowl, or they are too heavy. In this case, please just reduce the contents of the bowl.

• The dough function on my Thermomix ® TM31 isn’t working

  The dough mode (ear of corn icon) won’t respond if the bowl and its contents display a temperature of over 60 degrees. Please just allow the bowl and the food in it to cool down and then use the do...

• The turbo button on my Thermomix ® TM31 isn’t working

  If the Thermomix ® TM31 turbo button isn’t working, please check Whether the appliance is possibly in dough mode (ear of corn icon), or Whether the speed selector is on “Close” (lid closed). In e...

• My Thermomix ® TM31 display is blank

  If there is nothing on the display of your Thermomix ® TM31, it’s possible that the appliance is in standby mode or has become unplugged. If this is the case, then please press the on/off button or...