Repair

• How do I remove the food from the bowl of a locked appliance so that I can send/take it for repair?

  1. Disconnect power supply2. Try to pour or tip out the food; you may find the spatula useful3. You must not try to clean the Thermomix® under running water, e.g. in a sink4. Contact our Customer C...

• What options do I have if my Vorwerk appliance needs to be repaired?

  If your Vorwerk product develops a fault please contact our Customer Care Team on the details below and we will arrange the required repair with our Vorwerk Repair Centre.   Customer Care Contact: ...

• How long does a repair take on average?

  That of course depends on few different factors. For a repair you have requested or repairs within the warranty period, a repair usually takes 7 to 10 working days on average.    

• Will you provide me with a courtesy appliance while mine is being repaired?

  Due to the relatively short repair times, it does not generally make sense to make courtesy appliances available.  

• What will it cost me to repair my Kobold?

  If the appliance is out of warranty, we have prices from £119.00 for a Serenity Repair for the following Kobold products. VK150 / VK200/ VT300 / VB100 / VK7  VR200 / VR300 additional repaired units...

• I would like to send my appliance in for repair myself

  You're more than welcome to send your appliance to our repair service yourself if you wish but please contact the repair team first for more information. Sending with our repair service will ensure...

• What will it cost me to have my Thermomix ® repaired?

  TM6 and TM5 Repairs. Vorwerk have 3 repair packages available to you to choose form which will suite your needs and preferences.  The TM31 is no longer repaired. 

• How does Vorwerk deal with old appliances that are still in use?

  At Vorwerk, we believe that our outstanding and built-to-last products should serve you reliability for many years to come.  However, in some case issues arise, we commit to making sure that your p...

• Where do I get spare parts for Vorwerk appliances?

  Please note that we are unable to supply electrical spare parts to customers. However, you can get non-electrical spare parts by calling our customer care team on 0330 660 0834. Accessories are ava...