MyKobold and Kobold Robot Apps

• New update of Kobold Robot App and MyKobold App

  In our continuous effort to provide you with new functionalities, support, and a better experience, we present to you the latest updates of the Kobold Robot app for Android and iOS devices.  MyK...

• The remote control function in the MyKobold App does not work. 

    Using the remote control function of the MyKobold you may experience some connection issues.  If that is the case consider the following:  Check if both devices (Smartphone and Robot) are connect...

• I do not receive the confirmation code or cannot enter it

  I am trying to register, but I don't receive a confirmation code on my Email. To complete the registration, you will receive a confirmation one-time password on the Email that you entered in the ...

• MyKobold App - My profile

  What information can/must I provide in my profile? In the “Info” section, in addition to your name and address, you can also enter your contact details (email address and phone number). You can a...

• The Kobold Robot app transitions to be MyKobold app

  From 01.03.2021, the Kobold Robot app will no longer be supported. We have upgraded it to create a new, powerful, intuitive app – MyKobold – which is now available to download from the App Store an...

• In MyKobold App I get the message "Please clean brush", which I cannot deactivate.

  This is an important reminder function, as for you to be able to enjoy the services of your Kobold robot for a long time. You must clean your round brush regularly, depending on your frequency of u...

• MyKobold App Everything you need to know

  We are very pleased to present you the new MyKobold app, where you can manage all your Kobold products. We have created the app with one basic intention: To make your life easier and make working w...

• MyKobold App - General

  What are the app’s main features? In the app, you can find out everything about your own Kobold products, their applications and, above all, their care. As a Kobold customer, this will enable you...

• MyKobold App - Kobold VR300 robot vacuum cleaner

  I can’t find all of the robot’s features. All robot features are available in MyKobold app. Why do I have to share my location during the integration process in order to connect my VR robot? T...

• MyKobold App and My devices

  How do I set up my devices? Add your devices under “My devices”. To do this, you need to click on the “+” icon or on “Add device” (if devices have already been added, the “Add device” button will...

• MyKobold App -Download and installation

  How do I download the MyKobold app? The MyKobold app can be found in the Apple App Store or the Google Play Store, depending on your operating system. Is there a charge for downloading the app?...

• Does Vorwerk have access to information about floor plan and cleaning maps?

  Information related to floor plan and cleaning maps is collected and processed differently for VR200 and VR300. However, in both cases, Vorwerk does not have access to this information and we do no...

• How does Vorwerk ensure the safety of the connection between robot and the Robot App?

  All communication/traffic between the server, SmartApp, WIFI-router, and robot in your home WIFI is sent HTTPS-protected with SSL/TLS encryption.

• Why did you launch a new version of the Robot App?

  We have prepared an upgraded version of the Robot App in order to support some of the new features that VR300 brings in to you. In addition, we want to make sure that our products are safe, free fr...

• If I don’t update in 30 days, but afterwards, can I still use the Kobold Robot app?

  Yes, as long as you have an app version 2.0.0 or newer, you will be able to use the Kobold Robot app no matter when you make the update.

• I have an old phone. Will the new version of the app work with my phone?

  The Kobold Robot app version 2.0.1. requires IOS version 10.2 or newer / Android Version 4.1. or newer.If your phone runs on an OS version older than the minimum required, Kobold Robot app will not...

• How can I update my app?

  In order to update your app with the new version, you need to go to App Store if you are an IOS user or to Google Play if you are an Android one. Search to find “Kobold Robot” app and tap on "Update".

• How can I check my app version?

  In order to check the version of your app, please open it, enter the "Menu" and in "Settings" just scroll down. There, the version of your app shall be displayed.

• In what countries is the Kobold Robot App supported?

  With each release of a new version of the app, a note is issued. It contains all countries that support the Kobold Robot App. If a specific country is not part of the official distribution channel,...

• How can I download the Kobold Robot app?

  The app can be easily downloaded from the Apple App Store or Google Play Store using your smartphone or tablet.Type "Robot Kobold" in the search box and you'll see the official Vorwerk app.Kobold R...

• With which devices can I use the Kobold Robot app?

  The Kobold Robot app is available for IOS (from 10.2) and Android (from 4.1) and can be installed on most commercially available smartphones and tablets. The app is available via Google Play and th...

• Does the Kobold Robot app also show me if the container is full?

  The Kobold VR200 vacuum cleaner robot sounds a signal and communicates a message on the robot's display to remind the operator that the dust container has to be emptied after a certain period of us...

• Do I need a WLAN to connect the Kobold Robot app with the vacuum cleaner robot?

  The Kobold Robot app can only be used when the smartphone or tablet is connected to the Internet.

• Is the Kobold Robot app safe from hacker attacks?

  Both high-quality standards and maintaining customer trust are a key part of Vorwerk's operations. All systems used, as well as the communication between the Kobold VR200 vacuum cleaner robot, smar...

• How much does the Kobold Robot app cost?

  Vorwerk gives particular importance to excellent service. It is therefore a matter of course for us that we make the app available to our customers free of charge.

• How many vacuum cleaner robots can I control with the app?

  Several Kobold VR200 vacuum cleaner robots can be controlled using the Kobold Robot app.

• Does the app give me feedback on what the vacuum cleaner robot is currently doing?

  The app reveals what the Kobold VR200 vacuum cleaner robot is currently doing: for example, whether it is cleaning or it is charging its battery. The app also automatically sends push messages when...

• How can I activate the schedule via the vacuum cleaner robot app?

  One cleaning per day is programmable.Thanks to the simple and intuitive menu navigation in the app, the desired day of the week, time and whether the cleaning should be carried out in normal or eco...

• In the Kobold Robot app, I’m getting the message, “I need to cool down”

  Cause At its current temperature, further use or charging could damage the battery of the robot vacuum cleaner. This can happen on warm days, or if the robot has been standing in sunlight for some ...