Data-Protection

• Data Policy for Thermomix® Cooking Center App

    Data Protection Policy for Cooking Center app Last updated on: September 2023   1 GENERAL 2 PROCESSING ACTIVITIES 3 DELETION / RETENTION OF DATA 4 RECIPIENT OF DATA 5 RIGHTS OF DATA SUBJECTS 6 DA...

• Data Protection Policy for Thermomix® Friend App

  1 GENERAL     1.2 Subject matter of the Data Protection Policy    1.3 Legal basis of processing 2 PROCESSING ACTIVITIES    2.3 USAGE DATA 3 DELETION / RETENTION OF DATA 4 RECIPIENT OF DATA, DATA TR...

• Privacy Policy for Help Center

  Date: September 2019 Content 1............. General 2............. Processing of personal Data on our Platform 3............. Recipients of Personal Data 4............. Your Rights 5............. D...

• Vorwerk Group Entities

  Vorwerk Group Entities Country Product family Sales & Customer Care provided by Local Privacy Policy Local Terms of Service Vorwerk International Kobold Robot App the Vorwerk Group Entities (...

• Where are the servers located?

  All Vorwerk servers are located in the EU.

• What were the major changes to Privacy Policy?

  In the past months, we have been receiving a number of questions on how the Robot connects with the App, what data is being processed and for which purposes. We have realised that we need to make s...

• Why do I have to provide my data and what is the purpose of collecting my data when I want to buy a product?

  The provision of your data is required in order to conclude the contract with you and/or to perform pre-contractual measures. You are also not obliged by law or by contract to provide data. If you ...

• Whom should I contact if I have any questions on data protection?

  Please contact our customer service; they will examine your issue and will be able to provide you with further advice. You can contact customer service by phone on: or email:

• What data does Vorwerk collect and where does it come from?

  Generally speaking, we process personal data that we receive directly from you as part of our business relationship. We also process – insofar as is necessary for the provision of our own service –...

• Who is the controller responsible for data processing and how do I contact the Data Protection Officer?

  The controller responsible for data processing is: Vorwerk Deutschland Stiftung & Co. KG Mühlenweg 17-37 42270 Wuppertal Telephone: +49 (0) 202 564 3000 Email: kundenservice@vorwerk.de Personally l...

• Who will receive my data?

  Within the company, only the business areas and employees who need to see your personal data in order for us to fulfill our contractual obligations towards you will be allowed to access it. Servic...

• How long is my data stored for?

  Irrespective of any potential revocation of your consent, we will process and store your data for as long as, and to the extent that, this is required for the performance of our contractual and sta...

• What are my rights with regard to data protection?

  You have the right to access information from us regarding what we have stored on you. If the data we have stored about you is incorrect, you can request its rectification and/or its erase where n...