Customer Care

• What is the procedure for returning the robot to Vorwerk?
• What service does Vorwerk offer for the Thermomix ®, and what special benefits are there?
• Can I also buy a pre-owned Thermomix ® TM5 from Vorwerk?
• Product Delivery and return at Vorwerk
• I am interested in receiving the Kobold newsletter

Stores

• Where can I find my nearest Vorwerk Store?
• Why can’t I buy the Thermomix ® TM6 online?
• The Thermomix ® TM5 toy for children?
• Can I take my appliance to a store to get it repaired?
• Can I also get replacement parts in Vorwerk stores?

Repair

• How do I remove the food from the bowl of a locked appliance so that I can send/take it for repair?
• What options do I have if my Vorwerk appliance needs to be repaired?
• How long does a repair take on avergae?
• Will you provide me with a courtesy appliance while mine is being repaired?
• What will it cost me to repair my Thermomix ® appliance?

Terms of service

• What are Vorwerk’s general terms and conditions regarding vouchers and coupons?