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Service & Repair

  1. Vorwerk International Help Center
  2. SERVICE
  3. Service & Repair
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Customer Care

  • What is the procedure for returning the robot to Vorwerk?
  • What service does Vorwerk offer for the Thermomix ®, and what special benefits are there?
  • I am interested in receiving the Kobold newsletter
  • I am from the press and would like to contact Vorwerk

Stores

  • Where can I find my nearest Vorwerk Store?
  • Why can’t I buy the Thermomix ® TM6 online?
  • The Thermomix ® TM5 toy for children?

Repair

  •  Where can I find the serial number of my Thermomix®?
  • What items should I send in for a Thermomix® repair?
  • How do I remove the food from the bowl of a locked appliance so that I can send/take it for repair?
  • What options do I have if my Vorwerk appliance needs to be repaired?
  • How long does a repair take on avergae?

Terms of service

  • What are Vorwerk’s general terms and conditions regarding vouchers and coupons?
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