Troubleshooting & Bug fixing Kobold

• Water is leaking out of my VG100

  If water is leaking out of the VG100 before starting cleaning or while cleaning, follow the steps below: Check that the rubber closures on the fresh and/or the dirty water tank are properly in pla...

• When I am cleaning with my VG100, the water stays on the windowpane and is not vacuumed into the water tank

  This may mean that the water tank on your VG100 is broken. Please contact customer service or order a new water tank