Basic knowledge appliances

• Does the robot have to be at the base station for an update?

    In order to receive the notification in the MyKobold App that a new update for the Vorwerk Robot Vacuum Cleaner is available, the Robot Vacuum Cleaner must be connected to the base station. To pr...

• When and what data is the robot transmitting?

  The following data will be transferred to Vorwerk International: IP-address, date and time of day, transferred amount of data, accessing device, country of residence, the language and a notificatio...

• How is the VR300 robot connected?

  The robot is connected to the Robot App via Wi-Fi. WIFI usage is enabled by default, but it can be switched off by you. The robot needs to store your WIFI configuration to enable the connection. To...

• What does the robot do when using the exploration/discovery function?

  During exploration/discovery, the VR300 creates the floor plan into which you can later incorporate No-Go Lines. You should avoid interrupting scouting, otherwise the robot cannot create a floor plan.

• I don't want my VR300 robot vacuum cleaner and my Kobold robot app to be communicating with servers. Isn't there another way of connecting the robot vacuum cleaner to the app?

  The cloud server is an essential part of the technical system and there is no way of getting around it. If you would like to use your VR300 without connecting to the cloud server, you can control t...

• I have connected my VR300 robot vacuum cleaner to my Kobold robot app. When connecting, it tells me it is establishing a connection to a server. Why is it doing that?

  Your VR300 is connected to your Kobold app using a so-called "cloud server". This is essential for making sure your VR300 can communicate properly with the Kobold robot app.

• Can I control a robot using multiple cell phones?

  Yes. A Kobold robot account can be used from multiple smartphones. As soon as the Kobold robot app has been downloaded and you have logged in, the previously registered robots will appear automatic...

• Kobold VR300 - What's new?

  To make your experience with our products even better, we are continuously working on approving our product functionality, service, and overall satisfaction. That is why we regularly present to you...

• Why does the robot vacuum cleaner always select "different" routes?

  The robot vacuum cleaner always calculates its route from scratch; this means that items of furniture which have been moved even slightly, open or closed doors or the light may have an impact on ro...

• Will the Kobold VR200/VR300 scratch my furniture when it touches it?

  The unique laser scanner and the built-in ultrasound technology allow for virtually contact-free navigation. This means that the Kobold VR200/VR300 detects around 98% of all obstacles. However, if ...

• Does the robot vacuum cleaner detect the different floorings and adapt its suction power accordingly?

  The Kobold VR200 offers impressively strong suction power on hard and carpeted floors. There is no need to distinguish between different kinds of flooring to achieve thorough cleaning – regardless ...

• Why does the robot vacuum cleaner not clean one room after another?

  Although the robot vacuum cleaner has room recognition, it may, for example, interpret chairs next to each other as doors. It distinguishes between rooms differently from humans and operates based ...

• Does the robot vacuum cleaner memorise my home for the next clean?

  No, the robot vacuum cleaner always creates a new map of the cleaning area.

• Is the robot vacuum cleaner’s laser dangerous?

  The lasers on our robot vacuum cleaners are categorised as class 1 lasers, which means that they are safe. General instructions on how to use lasers are printed in the user guide for your information.

• Can the robot vacuum cleaner also vacuum damp surfaces?

  Unfortunately, that is not possible. Damp patches or larger puddles should be soaked up before the vacuuming process begins, so that the home is ideally prepared for the Kobold VR200. The Kobold VR...