Tips & Tricks

• Why should I make the update to the latest version of the Robot App?

  Our product development teams continuously work on improving the quality of our products, services and information security of your data in order to ensure you receive best customer experience.Ther...

• How to perform a VR300 software update via a USB stick?

    Here you will find instructions on how to update via USB stick.   Prerequisites:- your VR300 needs to be at the base station and charged enough so that it would allow the update process without ...

• How can I prevent the robot vacuum cleaner from dragging cables with it?

  The best option for situations like these is to use No-Go Lines in the Kobold Robot app or use magnetic strips.You can also tightly bind loose cables together or get some narrow cable trunking from...

• Is Vorwerk now forcing me to use the Kobold Robot app?

  The VR300 still allows all the main features to be used even without the Kobold Robot app. These features can all be accessed directly on the device. The new VR300 represents another step into the ...

• Can I use the remote control from my VR200 robot vacuum cleaner with my VR300?

  No, it won't work.

• I would like a magnetic strip for my VR300 robot vacuum cleaner. Can I buy one as an accessory?

  You can order the magnetic strip from your local advisor or online.

• I already have a base station because I have a VR200. Can I save money by buying the VR300 without a base station?

  No. The VR300 should not be charged using a VR200 base station and vice versa. Always use the base station designed for your specific model. The VR300 is not available without a base station.

• I have a VR200 robot vacuum cleaner too. Can I charge my VR300 using the VR200 base station and vice versa?

  No. Please only charge your VR300 using the base station that came with it, and only charge your VR200 using the VR200 base station. The devices should not be charged using charging stations design...

• How do I switch off the [Findme] function in the app? When I tap the symbol, the VR300 will not stop beeping.

  If you activate the [Findme] function in the app, the VR300 beeps four times and then stops automatically. Once activated, every time you press the [Findme] button, another four beeps are triggered...

• The robot does not have a USB adapter. How do I install updates?

  The new VR300 can update "over the air". This means that the Kobold robot app will show when a new update is available. If the robot is integrated with the app and connected to Wi-Fi, the update ca...

• I have the VR200 and the accompanying app. Can I continue to use my current app, and can I use my VR200 via the new app?

  The VR200 robot app will be updated so that it can be used with both the VR200 and the VR300.

• Can I suck the dust out of my Kobold robot's dust compartment using other vacuum cleaners?

  In principle, yes. However, the opening is designed to be a perfect fit for Kobold vacuum cleaners, so you will get better suction using a Kobold.

• Can I use water to clean out the dust container on my robot vacuum cleaner?

  You can clean the dust container itself with water, but not the filter. Please note that you should never place the dust container in the dishwasher.

• Can I run the robot vacuum cleaner using several charging stations?

  Yes, you can run the robot vacuum cleaner over large areas with several charging stations. The robot vacuum cleaner sees the stations, memorizes the location and goes to the nearest station if nece...