Troubleshooting & Bug fixing Kobold

• The soft function of my electric brush EB360/370 always switches off when I switch off the vacuum cleaner

  Please check whether the filter bag is full. If so, replace the filter bag. Check whether the vacuum cleaner is blocked and remove any blockage. Clean the electric brush too, if necessary. To do th...

• What can I do if hair is caught in my electric brush EB360/370?

  Please check the brush regularly and remove hair that has become caught. This way, you can ensure that the hair does not lead to the brush becoming jammed. We recommend that you clean the carpet wi...

• When vacuuming, my electric brush EB360/370 spits out dirt and no longer sucks it up. What can I do?

  Please check whether the filter bag is full. If so, replace the filter bag. Check whether the vacuum cleaner is blocked and remove any blockage. Clean the electric brush too, if necessary. To do th...

• My electric brush EB360/370 just switched off during operation. Why is that?

  If the electric brush is blocked or jammed, it switches off automatically. Please switch off your vacuum cleaner and remove the cause of the blockage or jam. You can open the flap on the underside ...

• My electric brush EB360/370 is very loud during use. What could be the cause?

  This is usually because the round brushes in the electric brush are no longer running properly. Please clean the round brushes and replace them if necessary. If the brushes are still loud, please c...

• The yellow or green light is flashing on my electric brush EB360/370

  The yellow display indicates that the soft function of the electric brush has been activated. This reduces the rotation speed of the brush and is suitable for less robust carpets or fringes. If you...