Why can’t I wake up my Kobold VR7?

Issue Description

Your Kobold VR7 robot does not wake up or is not discovered when you attempt to start it.

Possible Causes

• Low battery level – The robot does not wake up if the battery is below a certain threshold.
• Distance to the robot – Make sure the robot is within Bluetooth range to ensure communication.
• Bluetooth is disabled – The phone or robot must have Bluetooth enabled.
• Bluetooth connection error – The robot may have trouble establishing a stable Bluetooth connection, or the phone's Bluetooth may need to be restarted.
• Robot is in sleep mode – The device may be in standby and require user interaction to wake.
• Out of range – The user may be too far from the robot.
• Incorrect placement on charging station – If the robot is not charging properly, it may appear unresponsive.
• Software or system freeze – The robot may require a restart.
• Factory reset needed – If all else fails, a reset may be required.

Troubleshooting Steps

• • Check battery level: Place the robot on the charging station and ensure the charging LED lights up. Let it charge for at least 30 minutes before trying again.
  • Wake from sleep mode: Press any selection key on the robot. The LED display should activate if the battery is sufficiently charged.
  • Restart the robot
  • Ensure correct charging station placement: The robot must be correctly aligned with the charging contacts. The Home LED should be green.
  • Perform a factory reset (if necessary): Press and hold the left bumper and the Information button for at least 7 seconds until the reset confirmation appears.