Why can’t I pair my Kobold VR7?

Issue Description

If you are unable to pair the Kobold VR7 with your smartphone via the MyKobold app, here are the possible causes and solutions.

Possible Causes

• Bluetooth is disabled – The phone or robot must have Bluetooth enabled.
• Out of range – The user may be too far from the robot.
• Interference from other VR7 Robots – Nearby VR7 devices may cause signal disruption.
• Robot is not in pairing mode – The device must be in pairing mode for discovery.

Troubleshooting Steps

• Enable Bluetooth: Ensure it is turned on in the smartphone settings.
• Stay within range: The user should be within 1-2 meters of the robot for stable pairing.
• Restart devices: Restart both the smartphone and the robot before attempting pairing again.
• Verify LED indicators:  
  • LED is white → The robot is on but not connected.   
  • LED is green (pulsing) → The robot is searching for a connection.   
  • LED is yellow (flashing) → Connection issues detected.
• Activate pairing mode: Short-press both arrow keys to enter pairing mode.