System messages occasionally appear on the display of the Thermomix ® TM5. This does not mean that your appliance is faulty. These are usually recommendations for action which you can recognise in abbreviated form on the display.
Here you will find an overview of the various system messages of the Thermomix ® TM5, along with their causes and recommended action to take.
If, after you have taken the recommended action, repairs have to be made, please contact the repair team on 0330 6600 834
| Code | Reason for message | Recommended action |
| 22 | Power supply | A repair is only required if the system message keeps reappearing. |
| 24 | Heating element | Clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be repaired or replaced. |
|
30 32 36 37 38 39 |
Hardware | A repair is only required if the system message keeps reappearing. |
| 69 | Heating element | A repair is only required if the system message keeps reappearing. |
| 152 | Motor | A repair is only required if the system message keeps reappearing. |
| 153 | Locking mechanism | A repair is only required if the system message keeps reappearing. |
| 176 | Software | A repair is only required if the system message keeps reappearing. |
| 192 | Locking mechanism | A repair is only required if the system message keeps reappearing. |
|
194 195 196 |
Hardware (motor) | A repair is only required if the system message keeps reappearing. |
| 208 | Locking mechanism | A repair is only required if the system message keeps reappearing. |
| 224 | Mixing bowl contents too warm for the dough setting | The dough kneading mode can only be selected once the temperature in the mixing bowl has dropped below 60°C following cooking. If the temperature is any higher, the dough kneading mode cannot be started. There is no need for any repairs. |
| 225 | Mixing bowl too warm for the turbo setting | The turbo mode is deactivated when the temperature in the mixing bowl exceeds 60°C. If working with hot food (over 60°C), never activate the turbo mode or increase the mixing speed abruptly. This may lead to scalding. There is no need for any repairs. |
| 243 | Motor control | A repair is only required if the system message keeps reappearing. |
|
160 161 162 |
Locking mechanism | A repair is only required if the system message keeps reappearing. |
| 23 | Mixing bowl (heating) | Clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be repaired or replaced. |
| 52 | Mixing bowl (heating) | If you have added very cold or frozen food to the mixing bowl, or if you have stored the mixing bowl in the fridge and fitted it directly to the appliance, please take the contents of the mixing bowl out, rinse the bowl with warm water, put the contents back in the bowl and carry on with the recipe as swiftly as you can. To prevent this problem from happening again, always work swiftly when working with very cold and frozen ingredients. Otherwise, clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be replaced. |
| 53 | Mixing bowl (heating) | Clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be repaired or replaced. |
|
25 29 34 |
Motor overload | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
|
55 56 57 |
Scales | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
|
72 75 150 |
Hardware | Repair required. |
| 140 | Mixing bowl not recognised | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
|
142 143 144 145 146 147 |
Locking mechanism | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
|
148 149 |
Locking mechanism (lid sensor) | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 151 | System has shut down because the power supply was interrupted | Follow the instructions on the display. No repair required. |
|
501 503 511 514 517 518 524 543 546 550 554 |
Recipe chip | Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to restart the TM5 (power off and on again) to ensure that the problem is related to a particular recipe chip try to insert a different recipe chip (if you have another). If this does not solve the problem, and the message still appears, the recipe chip is probably damaged and needs to be repaired or replaced. |
|
527 558 |
Internal storage | Follow the instructions on the display – repair required only if the system message keeps reappearing |
|
513 516 519 525 544 547 551 555 560 |
Recipe chip | Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to restart the TM5 (power off and on again) to ensure that the problem is related to a particular recipe chip try to insert a different recipe chip (if you have another). If this does not solve the problem, and the message still appears, the recipe chip is probably damaged and needs to be repaired or replaced. |
| 522 | Selected language | Follow the instructions on the display to reset the language to the default setting. |
| 523 | Recipe chip language and Thermomix ® language do not match | Follow the instructions on the display. |
| 530 | Display not working | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 561 | Non-supported accessories attached. | Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to insert a different recipe chip. If this does not solve the problem, the recipe chip will need to be repaired or replaced. |
|
504 |
Recipe chip® / Cook-Key® | Remove recipe chip / Cook-Key® and re-insert. Re-start Thermomix ®. Check using another recipe chip. |
| 559 | Recipe chip® / Cook-Key® | Remove recipe chip® / Cook-Key® and re-insert. If the problem persists, reset Cook-Key® to factory settings. |
| 562 | Recipe chip® / Cook-Key® | Remove recipe chip / Cook-Key® and re-insert. Re-start Thermomix ®. If the problem persists, reset Thermomix ® to factory settings. |
| 563 | Recipe chip® / Cook-Key® | Remove recipe chip / Cook-Key® and re-insert. If the problem persists, replace Cook-Key®. |
|
570 571 575 |
Connection to server | Retry synchronisation. Re-start Thermomix ®. |
|
572 573 |
Connection to server | Try synchronisation again later. |
| 577 | Connection to server | Try synchronisation again later. Re-start Thermomix ®. |
| 580 | Cook-Key® | Retry synchronisation. If the problem persists, reset Cook-Key® to factory settings. |
| 582 | Internet connection | Check Internet connection. Retry synchronisation. |
| 583 | Connection to server | Retry synchronisation. If the problem persists, reset Cook-Key® to factory settings. |
|
584 |
Cook-Key® | The Cook-Key® is not activated in the Cookidoo. In order to synchronize, please activate the Cook-Key® in the Cookidoo account. |
|
585 |
Connection to server | Try synchronisation again later. Re-start Thermomix ®. |
|
586 587 |
Connection to server | Try synchronisation again later. If the problem persists, reset Cook-Key® to factory settings. |
|
590 591 592 593 |
Data access | Re-start Thermomix ®. |
| 620 | Connection to server | Remove Cook-Key® and re-insert. Re-start Thermomix ®. Perform available update. |
| 622 | Wi-Fi connection (not configured) | Retry. If the problem persists, reconfigure Wi-Fi connection. |
| 700 | Wi-Fi connection (no IP address) | Check Internet connection (at router). Retry synchronisation. |
| 701 | Internet connection | Check Internet connection (at router). Retry synchronisation. |
| 704 | Synchronisation failed at appliance. | Retry synchronisation. If the problem persists, reset Cook-Key® to factory settings. |
| 705 | Wi-Fi connection (configuration) | Retry. If the problem persists, reconfigure Wi-Fi connection. |
| 706 | Wi-Fi connection (password) | Reconfigure Wi-Fi connection (check password). |
| 708 | Wi-Fi connection(router splash screen) | Select a different Wi-Fi network. (Connections using enterprise or hotel routers are not supported.) |
| 800 | Cook-Key® | Reset Cook-Key® to factory settings. Do not disconnect. If the problem persists, replace Cook-Key®. |
| 811 | Cook-Key® detached from the TM5 | The Cook-Key® was detached from the TM5 without properly ejecting it. To avoid defects please always eject the Cook-Key® via the "Eject Cook-Key®" menu in the "Settings" menu or via long button press on Sync-icon. |
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