Troubleshooting & Bug fixes Thermomix®

• My Thermomix ® TM5 is showing a system message

  System messages occasionally appear on the display of the Thermomix ® TM5. This does not mean that your appliance is faulty. These are usually recommendations for action which you can recognise in ...

• The display on my Thermomix ® TM5 isn’t responding

  If the display on your Thermomix ® TM5 isn’t responding, check first of all that the protective film has been removed. If the problem persists, switching the Thermomix ® appliance off and back on a...

• The scales on my Thermomix ® TM5 are displaying the wrong weight

  If the scales on your Thermomix ® TM5 are giving incorrect weights, first check that the appliance is standing evenly on the work surface, on all three feet. It’s important that the power cable doe...

• The Thermomix® TM5 goes on standby during cooking.

      Do not worry, you probably left the Thermomix® for more than 15 minutes in between cooking steps.  The Thermomix ® TM5 switches off automatically after 15 minutes of non-use. When you switch i...

• A message has appeared on the display of my Thermomix ® TM5 about shutting down suddenly

  This warning about being switched off suddenly will appear as you restart the Thermomix ® if it wasn’t switched off properly last time. This can happen if you unplug your Thermomix ® appliance whil...

• My Thermomix ® TM5 isn’t reaching the Varoma® temperature or 120°C

  For the Varoma® setting, it’s not a matter of reaching a specific temperature, it’s a special setting where the food is steam-cooked. When using water, the temperature can’t go any higher than 100°...

• My Thermomix ® TM5 wobbles

  Preparing dough or crushing food can create an imbalance in the mixing bowl which may cause the entire Thermomix ® TM5 to wobble. Please do not leave the TM5 unsupervised when it is in operation pr...

• The scales on my Thermomix ® TM5 jump by 5 grams

  The resolution of the weighing system is approximately 5 grams. This can sometimes mean that the displayed weight will change by around 5 grams if you are weighing small quantities.

• The plastic parts of my Thermomix ® TM5 have become discoloured

  Some coloured ingredients like curry, carrots, tomatoes etc. may cause stains on plastic. The specific surface texture of the parts means that this is often unavoidable. To avoid these kinds of sta...

• I’m finding that the lock on my Thermomix ® TM5 opens too slowly

  The locking mechanism releases slowly to make sure that the Thermomix ® bowl doesn’t open until the contents have stopped rotating. This ensures that no food will escape out of the bowl. For the sa...

• My Thermomix ® TM5 can’t read the recipe chip or it loses the connection to it

  If the Thermomix® TM5 is not able to read the recipe chip or it has lost the connection to it, first of all, you need to check that the Thermomix® and the contacts on the recipe chip are clean and ...

• My Thermomix ® TM5 displays a temperature even though I have not set the heat

  If your Thermomix ® TM5 displays a temperature, although you are not heating it, this may be for the following reasons: Either you have filled the bowl with hot ingredients or The heat is from fri...

• How do I get food out of my Thermomix ® TM5 if the lid is jammed?

  To remove food from a locked TM5, please remove the power supply and then try to shake or empty the food out. You may wish to use the spatula to help you. Please note that you cannot clean the TM5 ...

• I think the lid seal on my Thermomix ® TM5 is not properly tight

  If you think the lid seal is not tight, please check first of all whether the seal is twisted or distorted and whether it is in the right position. You should also check that the rim of the mixing ...

• The dough mode and turbo mode aren’t working on my Thermomix ® TM5

  The dough mode and turbo mode will both be deactivated if the temperature is above 60°C. If you want to use either of these modes, then you first need to make sure that the contents of the bowl are...

• The scales on my Thermomix ® TM5 aren’t showing that I’ve added something

  If the scales on your Thermomix ® TM5 don’t recognise that you’ve added some food, it could just be that you have poured the ingredient in too slowly. In this case, just pour the ingredient in all ...

• My Thermomix ® TM5 does not reach the temperature stated in the recipe

  Our recipes also include temperatures which are not reached by your TM5 during the cooking process; regardless of whether or not 120°C, for example, is shown as the temperature reached. This settin...

• I feel that my Thermomix ® TM5 is heating up too slowly

  If it appears to you that your Thermomix ® TM5 is heating up unusually slowly, you are probably using soft heating on speeds 2 and 3. If you have chosen these speed settings, then the temperature w...