What information can/must I provide in my profile?
In the “Info” section, in addition to your name and address, you can also enter your contact details (email address and phone number). You can also add an image and specify your preferred contact method and contact time under “Settings”.
Can I change my email address?
Currently you cannot change the e-mail address of your account.
Can I change my phone number?
Yes, you can change your phone number at any time under “Info” in “My Profile”.
Can I store more than one phone number?
This option is not planned at the moment, but we always welcome suggestions for features that we could include in the MyKobold app in future.
Can I subsequently deactivate the sharing of my location?
You can cancel access to location information by withdrawing consent for the MyKobold app in the app settings on your smartphone/tablet.
Where can I log out of my profile?
You can log out of your profile at any time under “My profile”. Just click on the three dots at the top right of the screen and then select “Log out”.
Can I manage several profiles on one device?
This option is not planned at the moment, but we always welcome suggestions for features that we could include in the MyKobold app in future.
How do I delete my profile?
You can delete your profile at any time under “My profile”. Just click on the three dots at the top right of the screen and then select “Delete account”.
Can I interact with other users?
This option is not planned at the moment, but we always welcome suggestions for features that we could include in the MyKobold app in future.
I have questions about data protection.
You will find the privacy policy in the More menu under Legal information. If this does not answer your question, please contact Customer Service and use the reference MyKobold query.
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