Which protocols are used to prevent hacking?
We use HTTPS with SSL/TLS encryption. In addition, when registering an account, you need to provide a valid combination of login/username/email address and password. In case of success, you can use...
Are you collecting more data with the new version of the App?
No, with the new version of the App, we do not collect more data from you. The intention of the update is only to make sure you can easily use all the features available with the new version.
How large is the volume of the VR dust container?
The VR300 dust container has a capacity of 530 ml.The VR200 dust container has a capacity of 530 ml.The VR100 dust container has a capacity of 400 ml.
How fast does the robot vacuum cleaner travel?
On carpets with a shorter pile and hard floors, the VR200 travels at a speed of 28 cm per second. The VR100 travels at an average speed of 20 cm per second. Please note that it may be slower on car...
In large homes, how does the Kobold robot vacuum cleaner find its way back to the charging station?
The Kobold VR200 robot vacuum cleaner stores the location of the charging station. So, even when the Kobold VR200 is moving around several different rooms, it will always find its way back to the c...
What is the service life of the vacuum cleaner robot and can the rechargeable battery be replaced?
Vorwerk has always stood for high-quality and durable products - this also applies to our Kobold VR200 vacuum cleaner robot. If necessary, the Kobold VR200 rechargeable battery can be replaced in o...
What is the speed of the Kobold/VR robot vacuum cleaner and its brush?
The speed of the Robots may variate depending on the different type of floors. On carpets with a shorter pile and hard floors: VR300 travels at a speed of maximum 28 cm per second VR200 travels at...
Does my robot vacuum cleaner also work in the dark?
Yes, the robot vacuum cleaner can also work without light in a completely darkened room.
How long does the robot vacuum cleaner need to charge fully and how long is its battery life?
In normal operation, around 60 minutes, in ECO mode, around 90 minutes. Depending on the type of floor, it may be 15 minutes more or less. Hair or fibers may reduce the battery performance of the r...
How much can fit in the VR200 dust container and what is the maximum size of object that be vacuumed up?
The dust container in the Kobold VR200 has a capacity of 530 ml. The robot will easily vacuum up small objects like gummy bears. Larger objects like socks or cables can also be sucked in. The Kobol...
Why does the robot vacuum cleaner battery run out on standby or sleep mode?
Even if your robot vacuum cleaner seems to be asleep, it is still operating internally. Its microprocessor is still working, the clock is running, and the battery status and contact with the bas...
Can I touch the contacts on the charging station?
Yes, it is completely safe to touch the contacts.
Does the robot vacuum cleaner's charging station have surge protection?
No. If a surge occurs and the robot is on the charging station, damage may occur. Please remove the mains plug or use special surge protection adapters during storms.