Troubleshooting & Bug fixing Kobold

• Why does my robot vacuum cleaner cross over the magnetic strip?

  The general principle is that the robot vacuum cleaner has two special sensors for detecting the magnetic strip. If the robot vacuum cleaner crosses over the strip, this could be caused by the foll...

• Why do the round brush and side brush on my robot vacuum cleaner switch themselves off?

  If the robot has got stuck, it will switch off the round brush and side brush so that they don’t get damaged. Also, if the robot vacuum cleaner catches hold of fringes, for example, it will notice ...

• Why does my robot vacuum cleaner sometimes stop short of the base station?

  In this case, the robot is having problems recognizing the base. Please position the base in a larger space or in a different place completely. If it is directly under furniture, heaters, or agains...

• Why does my robot vacuum cleaner sometimes spin round while in an open space?

  What sometimes happens while the robot is moving around, is that it notices you or your pet and records your position as an object on the internal map. This can occur if you or your pet stand and w...

• My robot vacuum cleaner keeps forgetting to clean a small strip by the wall. Why is that?

  To create a more efficient cleaning system, the robot divides the room into units which are 4 meters by 4 meters square. Sometimes, it’s possible that it will set this 4 meter by 4 meter area in su...

• Why does the side brush on my robot vacuum cleaner come off when the vacuum passes over metallic objects?

  The side brush is attached with a magnet so you can change the round brush quickly and easily without using tools. If the robot vacuum cleaner passes over a metallic object (such as the base of a l...

• My robot vacuum cleaner ran out of power overnight. Why is that?

  The robot requires a small quantity of electricity when it is not switched off and should always be placed on its base. In case of doubt, you can also switch off the Wi-Fi function under Settings, ...

• In the Kobold Robot app, I’m getting the message, “Please restart”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app, I’m getting the message, “Please restart”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app I get the message "Navigation error, I can't continue cleaning and go back to base." What does this mean?

  Cause:It may be that your robot can no longer find the base correctly in its saved map if the cleaning was not started at the base station and has to create a new floor plan.Recommendation:Please a...

• In the Kobold Robot app I'm getting the message "I can't create a floor plan. Please return to base and try again." Why?

  Cause:The robot was not able to create a map of its environment. This can happen due to multiple reasons.Recommendations:1. Replace the base station and make sure that there are no obstacles close ...

• In the Kobold Robot app, I’m getting the message, “I cannot start the planned cleaning”

  Cause This error message is pointing out a clash with a cleaning process stored in the planner. Recommended action The robot can only start one cleaning process at a time. If you start a spot clean...

• In the Kobold Robot app, I’m getting the message, “I must now be switched off”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app I’m getting the message, “Please return to the charging station”. Why?

  Cause:Your Robot has finished the cleaning process but cannot find the base station.Recommendations:When the cleaning process was not started from the base (either due to Spot cleaning or being in ...

• In the Kobold Robot app, I’m getting the message: “Please restart”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app I’m getting the message, “Please check wheels”. What can I do?

  Cause:One or both wheels of the robot are blocked.Recommendations:- Check if the wheels are blocked by objects and remove them. - When putting the robot down after removing any objects blocking the...

• In the Kobold Robot app, I’m getting the message, “Please check the bumper”

  Cause The bumper is jammed or the sensors are blocked. Recommended action Make sure that the sensors (on the front of the robot) are clear. Wiggle the bumper to free it.

• In the Kobold Robot app, I’m getting the message, “To continue, please press the Start button”

  Cause .... Recommended action Please check that the filter is installed correctly in the dust container and then press the green Start button. If the error occurs repeatedly, please contact custo...

• In the Kobold Robot app, I’m getting the message, “Please clean brush”

  Cause The round brush is stuck. Sometimes, on deep pile carpets the brush can get blocked. Recommended action Remove any fluff, hair or other dirt from the brush. Remove the round brush and then r...

• In the Kobold Robot app I’m getting the message, “Please clean my sensors”. Why?

  Cause:The sensors at the bottom of the robot are dirty.Recommendation:Please clean the sensors using a soft, dry and lint-free cloth or a cotton bud.

• In the Kobold Robot app I’m getting the message, “Please take to the base station”. Why?

  Cause:This error occurs when the robot needs to re-charge its battery during a cleaning process and cannot find its base station.Recommendations:1. Please stop the cleaning process.2. Bring the rob...

• In the Kobold Robot app, I’m getting the message, “Please clear path” [error code 2012]

  Cause Your robot vacuum cleaner is having difficulty traveling across the floor. There are problems with the robot vacuum cleaner’s magnet sensor. This can occur if the robot vacuum cleaner is star...

• In the Kobold Robot app I’m getting the message, “Please clear path” [error code 2011]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map. Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the...

• In the Kobold Robot app, I’m getting the message, “Please clear path” [error code 2010]

  Cause Your robot vacuum cleaner is having difficulty traveling across the floor. Recommended action Move the robot to a new position (max. 30 cm away from the previous one), away from the edge of ...

• In the Kobold Robot app I’m getting the message, “Please clear path” [error code 2008]. Why?

  Cause:There are multiple reasons why this error can occur. If the robot is obviously stuck, please pick it up and put it back on the floor no more than 30 cm from its last position. Make sure that ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2007]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2006]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2005]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2004]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2003]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...