Troubleshooting & Bug fixing Kobold

• Why do I get a message to check the filter?

  Receiving that message does not mean that the filter must not be excessively dusty. To guarantee a permanently high suction power. Please check the filter of the dust compartment regularly and repl...

• The path to a zone is blocked (2013)

  Please prove that the robot may access the cleaning zone as he starts from the charging base. Make sure that no objects are disrupting the path of the robot (closed doors, new furniture, and others).

• My vacuum cleaner robot is displayed as offline. What could be the reason?

  If your VR200/300 is displayed as offline, this may be due to some of the following reasons:   IP address of the robot has been assigned elsewhere If you frequently notice that the connection b...

• The Base light on my VR300 robot vacuum cleaner comes on, but the Base button is greyed out in the Kobold Robot app. How do I send the VR300 back to the base station using the app?

  The VR300 can be sent to the base station:- either by cancelling the cleaning programme and pressing the Base button afterwards- or by simply using the Kobold Robot app while the device is still cl...

• The display on the VR300 robot vacuum cleaner is flashing red and the device won't clean any more. Why is this?

  A red flashing light on the LED display is an indication that your VR300 has detected an error.A little tip: if you connect your VR300 with the Kobold Robot app, the exact error message will be dis...

• Why is the Wi-Fi light on my VR300 robot vacuum flashing?

  Your VR300 is telling you that it cannot connect to the network you previously set up. Make sure that the VR300 can receive the Wi-Fi signal from your router in its current position, and that your ...

• I've unpacked the VR300 robot vacuum cleaner and now it won't switch on. Is it broken?

  Connect your base station to a plug socket.Connect your VR300 to the base station.When your base station is connected to a plug socket and the VR300 is connected to it, the robot will switch on aut...

• The Kobold Robot app is showing the error “clear path” but there is nothing in the way. What does that mean?

  If there is no obvious reason for this (such as pets walking around or furniture having been moved), this is due to a navigation problem. This occurs when the robot's wheels on one or both sides tu...

• Why does the error message "Software does not fit the model" appear when updating my robot?

  The robot must be at the base for the "Over the Air" update. If it is not, and you want to perform the update, you will get a message that the update did not work because the software does not fit ...

• The robot won't go into hot-spot mode. How can I integrate it with the app?

  If the robot will not switch into hot-spot mode when the two touch buttons are held down at the same time (the Wi-Fi LED light will pulse slowly), a reset is recommended. To do this, simultaneously...

• My robot touches objects on the floor, such as shoes, and sometimes pushes them away.

  It is normal for the robot to touch objects. When it recognizes an obstacle, its three ultrasound sensors on the front bumper/fender cause it to slow down, so that the bumper can gently push agains...

• In der Kobold Roboter App erhalte ich die Meldung „Bitte meinen Weg freiräumen“ [Fehlercode 2003]

  Ursache Ihr Saugroboter hat Schwierigkeiten über den Boden zu fahren. Handlungsempfehlung Stellen Sie den Roboter an einem neuen Ort (max. 30cm vom vorherigen entfernt) ab und starten Sie den Reini...

• I recently set spot cleaning to 4x4 m mode using the Kobold Robot app. I have just started spot cleaning again from the device itself, but the VR300 robot vacuum cleaner is only cleaning a 2x2 m area! Why is that?

  4x4m spot cleaning can only be activated using the Kobold robot app. Pressing the Spot button on the device itself always starts 2x2m spot cleaning.

• I want to send the VR300 out to vacuum, but it just beeps and the light display flashes. Why is that?

  The battery in your VR300 is less than 25% charged. This means it cannot start a new vacuum program or be sent back to the base station. Please connect your VR300 to the base station to charge the ...

• Why does the Wi-Fi light on my VR300 robot vacuum cleaner not turn on, even though I have Wi-Fi at home?

  The Wi-Fi light shows the Wi-Fi connection status of your VR300. The Wi-Fi module in your VR300 is not switched on automatically when it leaves the factory. Activate the Wi-Fi module by holding dow...

• Why does my VR300 not go anywhere after I pressed the green Start button and the light display flashed, then I pressed the green Start button again?

  If your VR300's battery is less than 25% charged, it cannot start a new cleaning program. You can tell whether your VR300 is less than 25% charged because only the top two rows of the [light displa...

• I pressed Spot on the device and then the green Start button, but the VR300 robot vacuum cleaner doesn't go anywhere! Why is that?

  When spot cleaning is first switched on, your VR300 works out where it is within the room and determines its position. This can take a moment and is completely normal.

• Why does my VR300 go back to the base station when I just pressed the Spot Cleaning button?

  You can't switch on spot cleaning while cleaning is in progress. During cleaning, the "Spot" button becomes the "Base" button; pressing it causes the VR300 to return to the base station. Before you...

• Why does the Base symbol not light up at all?

  This means your VR300 robot vacuum cleaner cannot find the base station. The VR300 uses its laser to feel its way around and to find the base station. The base station reflects the laser, which all...

• Why does the Base symbol on my VR300 robot vacuum cleaner take a few moments to light up, even though it started from the base station?

  The VR300 needs a few moments to locate its base station and to process information about where it is. So it is normal for the "Base" symbol not to light up immediately when the VR300 is first star...

• Why is my robot ignoring the No-Go Lines?

  The robot will only ever take account of no-go lines if the VR300 is started from its base station using the app.

• Why is my robot sitting still in front of the base station instead of docking?

  If there is no obvious reason for this, such as the base station having been moved, this is due to a navigation problem. This occurs when the robot's wheels on one or both sides turn without coveri...

• My robot vacuum cleaner can’t connect to the Wi-Fi network. Why is that?

  1. Robot’s MAC address topicIt may be necessary to manually insert the MAC address of your vacuum robot in the router settings in the web browser. It contains 12 characters in B3 format: 67: JG ......

• In the Kobold Robot App, I get the message: Please press the start button on the robot to continue Vision [error 4101]

  The laser that the robot uses for navigation experienced an error. Recommended action Please restart your robot vacuum cleaner. To do this, please press down the green Start button on your robot u...

• In the Kobold Robot App, I get the message: Please press the start button on the robot to continue Vision [error 4102]

  The laser that the robot uses for navigation experienced an error. Recommended action Please restart your robot vacuum cleaner. To do this, please press down the green Start button on your robot u...

• In the Kobold Robot app I'm getting the message: "Please put on the ground." Why?

  The robot is not standing at ground level on the ground, but is inclined at an angle that is too strong (e.g. it has driven halfway over a landing).Please place the robot at ground level on the flo...

• In the Kobold Robot app I'm getting the message "Please clean brush." What should I do ?

  The brush is dragging and needs excessive power to be able to turn. This can occur on shag-pile carpets and similar floors. If this issue continues to occur on certain floors, please block the robo...

• In the Kobold Robot app I'm getting the message "Please clear the way." What does this mean?

  Your vacuum cleaner robot has difficulty navigating using the stored map.Please stop the cleaning process and take the robot to the base station.Restart the cleaning process from there.

• Why doesn't my robot vacuum cleaner go back to the base?

  At the end of the cleaning process, the robot vacuum cleaner always returns to where you started it from; either the base or the point in the home where you first started it. If the VR200 has been ...

• Why isn't my robot vacuum cleaner starting to clean?

  If the robot “goes to sleep”, you need to press the Start button twice to activate the normal cleaning mode. (once to "wake up" the device and once to actually start the robot vacuum cleaner).