Troubleshooting & Bug fixing Kobold

• In the Kobold Robot app, I’m getting the message, “Please restart”

  Cause Your robot vacuum cleaner needs to be restarted. Recommended action Turn the robot off by pressing down the green Start button until it switches off. Then start the robot by pressing the gre...

• In the Kobold Robot app, I’m getting the message, “Please restart.”

  Cause When the battery level of your robot vacuum cleaner falls below 80%, it will not start the cleaning process immediately after you press the Start button for the first time. The LED indicator ...

• In the Kobold Robot app, I’m getting the message, “Please clean sensors.”

  Cause The sensor on the top of the device (underneath the round cover) can’t scan or recognize the surrounding area properly. This could be caused by foreign objects on top of the robot, for exampl...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 5000). Why?

  Recommended action:Please restart your robot vacuum cleaner.To do this, remove the robot from the base station and press down the green Start button on your robot until it switches off.Press the gr...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 4000). Why?

  Recommended action:Please restart your robot vacuum cleaner.To do this, please remove the robot from the base station, press down the green Start button on your robot until it switches off.Press th...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 2000). Why?

  Recommended action:Please restart your robot vacuum cleaner.To do this, please remove the robot from the base station, press down the green Start button on your robot until it switches off.Press th...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 1000). Why?

  Cause:This error means that the rotating sensor on the top of the robot, which is needed to scan the surroundings, is stuck.Recommended action:Please restart your robot vacuum cleaner.To do this, p...

• In the Kobold Robot app I’m getting the message: “Empty the dust container and clean the sensors”. Why?

  Cause:The dust container hasn’t been emptied for a long time, or the floor sensors are dirty.Recommended action:Empty the dust container, clean the filter and then replace them both.Then clean the ...

• In the Kobold Robot app, I’m getting the message: “Please place on the floor.” What should I do?

  The robot vacuum cleaner is not standing fully level on the floor.Please place the robot vacuum cleaner so that both wheels are fully touching the floor.