Troubleshooting & Bug fixing Kobold

  • Your VR7 reports that a scheduled cleaning could not be carried out because the battery level is too low

    Your Robot Vacuum Cleaner could not perform a scheduled cleaning because the battery level is too low. There may be several reasons why your VR7 is not properly docked, please check the following: ...

  • Floor plan not recognised

    Your Robot Vacuum Cleaner could not recognize the floor plan. When starting the cleaning process, the Kobold VR7 Robot Vacuum Cleaner compares the first four meters around the base station with the...

  • The VR7 reports that it was not started from the base

    Your robot vacuum reports that it has not started from the base There may be several reasons why your VR7 is not docked correctly, please check the following: If the round brush cover is not proper...

  • The path is blocked

    Your robot vacuum cleaner cannot reach a zone. Please check whether an obstacle or a no-go zone is blocking the robots path to the designated zone. If there is no obstacle, the quality of the under...

  • View is obstructed & sensor failure

    The view of your robot vacuum may be obstructed by an obstacle directly in front of the laser sensor. Please make sure that nothing blocks the view of your robot, make sure to remove all stickers a...

  • Robot is stuck

    The bumper of your robot cleaner is blocked. First check that there is nothing obstructing the bumper from moving freely. In certain circumstances, the Kobold VR7 Robot Vacuum Cleaner may get stuck...

  • The main brush is blocked

    The main brush of your robot cleaner is blocked by a foreign object. First check that there is no obvious blockage and remove any foreign objects from the brush. If the problem persists, clean the ...

  • Obstacles detected

    Your robot cleaner does not have enough space to start cleaning. You can find all the information you need to set up the Base Station on page 9 of our Quick Start Guide.  

  • Why is my VR7 sometimes in offline mode?

    The IP address of the robot has already been assigned elsewhere If your robot frequently disconnects from your home network, even when it's near the router and not in use, it might help to assign i...

  • No connection to VR7? Here's how to fix connectivity issues!

    If you have problems with the WLAN connection of your robot vacuum cleaner, this could be the distance between the robot vacuum cleaner, the router is too large or the WLAN signal is disturbed by...

  • Solve connectivity problems when pairing the VR7

    It is possible that when pairing your VR7, you may encounter the error message "Robot not found". This can have various causes, but in most cases it is due to connectivity issues. To ensure that yo...

  • How can I clean my VR100 vacuum cleaner robot and its sensors?

    Comments: UK has no VR100   The sensors should be cleaned regularly.Clean the side windows of the navigation sensor on top, the wall tracking sensor on the right side of the bumper bandage and the ...