Troubleshooting & Bug fixing Kobold

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2003]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path” [error code 2001]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map.Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the ...

• In the Kobold Robot app I’m getting the message, “Please clear my path.” [error code 2000]. Why?

  Cause:Your robot has difficulties moving across the floor and navigating using the map. Recommendations:1. Pick up the robot and put it back down at a spot that is approximately 30 cm away from the...

• In the Kobold Robot app I’m getting the message, “Change the position of the base.” Why?

  Cause:Your robot has difficulties seeing and finding the base station. Maybe the line of sight to the base station is blocked by a wall or another object. Recommendation:Please place make sure that...

• In the Kobold Robot app, I’m getting the message, “Check the base’s power supply.”

  Cause Your robot vacuum cleaner is not being charged by the base station. In order to charge properly, the robot vacuum cleaner must be in full contact with the charging contacts on the base statio...

• In the Kobold Robot app, I’m getting the message, “Disconnect from the base and switch off.”

  Cause The robot vacuum cleaner cannot be switched off while it is connected to the base station. Recommended action Disconnect the robot vacuum cleaner from the base station and press down the gree...

• In the Kobold Robot app, I’m getting the message, “Please restart.”

  Cause When the battery level of your robot vacuum cleaner falls below 80%, it will not start the cleaning process immediately after you press the Start button for the first time. The LED indicator ...

• In the Kobold Robot app, I’m getting the message, “Please clean sensors.”

  Cause The sensor on the top of the device (underneath the round cover) can’t scan or recognize the surrounding area properly. This could be caused by foreign objects on top of the robot, for exampl...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 5000). Why?

  Recommended action:Please restart your robot vacuum cleaner.To do this, remove the robot from the base station and press down the green Start button on your robot until it switches off.Press the gr...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 4000). Why?

  Recommended action:Please restart your robot vacuum cleaner.To do this, please remove the robot from the base station, press down the green Start button on your robot until it switches off.Press th...

• In the Kobold Robot app, I’m getting the message: “To continue, press the button on the robot” (error code 3000)

  Cause This error means that the rotating sensor on the top of the VR, which the VR uses to scan the surroundings, is blocked and can’t rotate. Recommended action Switch the robot vacuum cleaner of...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 2000). Why?

  Recommended action:Please restart your robot vacuum cleaner.To do this, please remove the robot from the base station, press down the green Start button on your robot until it switches off.Press th...

• In the Kobold Robot app I’m getting the message: “To continue, press the button on the robot” (error code 1000). Why?

  Cause:This error means that the rotating sensor on the top of the robot, which is needed to scan the surroundings, is stuck.Recommended action:Please restart your robot vacuum cleaner.To do this, p...

• In the Kobold Robot app, I’m getting the message: “Re-insert the dust container”

  Cause The dust container is missing, or hasn’t been inserted correctly. Recommended action Make sure that the dust container and filter are properly inserted and that the dust container cover is fu...

• In the Kobold Robot app I’m getting the message: “Empty the dust container and clean the sensors”. Why?

  Cause:The dust container hasn’t been emptied for a long time, or the floor sensors are dirty.Recommended action:Empty the dust container, clean the filter and then replace them both.Then clean the ...

• In the Kobold Robot app, I’m getting the message: “Please place on the floor.” What should I do?

  The robot vacuum cleaner is not standing fully level on the floor.Please place the robot vacuum cleaner so that both wheels are fully touching the floor.