Repair

• What items should I send in for a Thermomix® repair?

  If you have already requested our Home Collection Service, it is time to prepare for the shipment of your Thermomix® and its various elements, below we explain which must be included in the shipmen...

• How do I remove the food from the bowl of a locked appliance so that I can send/take it for repair?

  1. Disconnect power supply 2. Try to pour or tip out the food; you may find the spatula useful 3. You must not try to clean the Thermomix® under running water, e.g. in a sink 4. Send/take the TM to...

• What options do I have if my Vorwerk appliance needs to be repaired?

  If your Vorwerk product develops a fault, you have the following options: You can use our easy returns service where we will send you the necessary transportation packaging for your appliance and ...

• How long does a repair take on avergae?

  That of course depends on few different factors. For a repair you have requested or repairs within the warranty period, a repair usually takes 5 to 7 days on average. If you would like a cost estim...

• Will you provide me with a courtesy appliance while mine is being repaired?

  Due to the relatively short repair times, it does not generally make sense to make courtesy appliances available. In individual cases we may offer you an upright or canister vacuum cleaner with an ...

• What will it cost me to repair my Kobold?

  If the appliance is out of warranty, we would be happy to provide our easy repairs service for EUR 35.00. Of course, you can also send small items yourself (such as an electric brush, for example) ...

• The most convenient way to send your device for repair

   If your Vorwerk product develops a fault, you have the following options: You can use our easy returns service where we will send you the necessary transportation packaging for your appliance and...

• I would like to send my appliance in for repair myself

  You're more than welcome to send your appliance to our repair service yourself. To do this, please use the repair oder form for your particular product. Put the completed form and all necessary pap...

• What will it cost me to have my Thermomix ® inspected and a quote prepared?

  The inspection costs EUR 39.00. This cost is waived if you decide to have your Thermomix ® repaired. The flat rate for the inspection includes delivery costs, delivery materials, labor and a thorou...

• How does Vorwerk deal with old appliances that are still in use?

    At Vorwerk, we believe that our outstanding and built-to-last products should serve you reliably for many years to come.  However, in case issues arise, we commit to making sure that your product...

• Where do I get spare parts for Vorwerk appliances?

  Please note that we are unable to supply electrical spare parts to customers. However, you can get non-electrical spare parts by calling our repair service on PLACEHOLDER. Accessories are available...